Terms & Trade Conditions
Welcome to Infinito2012. Before shopping with us, please take a moment to familiarize yourself with our trade conditions outlined below. By making a purchase at megstudio, you automatically agree to adhere to these terms.
We recommend reading them thoroughly before proceeding with your order.
Payment Options
We accept the following payment methods: VISA, EURO/MASTERCARD, Maestro, Visa Electron. All our prices are stated in DKK and include a 25% VAT.
Delivery Terms for International Customers
We offer international shipping via DHL Express and GLS Global Business Parcel, with charges varying based on the destination country. If you reside outside the EU and are interested in purchasing our products, please contact us at meg@megstudio.dk before placing your order. Our team will assist you in calculating the exact shipping charges to your home address.
Shipping and Processing:
All international orders are dispatched on the same day they are placed and are processed within 1-4 business days.
During checkout, you can select either DHL Express or GLS Global Business Parcel Service as your preferred shipping method.
Ordering Products
When you have selected the products you wish to purchase and placed them in your shopping basket, we kindly request your personal information, including your name, address, and email. Shortly after, you will receive an order confirmation via email.
Once payment has been successfully processed, and the product has been registered in our inventory, you will receive an email containing a tracking number, enabling you to monitor the progress of your shipment.
Should you have any further inquiries regarding your order or require personalized assistance, please do not hesitate to contact us at meg@megstudio.dk.
Exchange & Return Policy
We offer a 14-day return policy, which is valid from the day you receive your products. To be eligible for a return, the products must be in their original packaging, unworn, and in the same condition as when received.
The product seal must not be broken; otherwise, returns cannot be accepted.
Please retain your postal receipt as proof of postage in case of a missing parcel or as documentation for the 14-day return policy. If you wish to exchange your product for a different style or color, you must complete a 'return' form and then return the product to megstudio. The product must be returned in its original packaging to ensure its protection during transit. The package should be sent to megstudio. Upon receiving the product, we will transfer the purchase amount to your account in accordance with The Danish Consumer Protection Act § 21, paragraph 3 and 4.
The refund will be credited to the same credit card used for the original purchase to prevent any unlawful use of stolen credit cards. Please remember to retain your postal receipt as proof of posting.
Warranty
All our products are covered by the Danish Sale of Goods Act's rules, which provide a 24-month warranty. We kindly ask you to consult the care guide on hangtags of our bags for maintenance instructions.
Should you have any further questions or require assistance, please don't hesitate to contact us.
Thank you for choosing Infinito2012!